Rose & Oriental Lily Bouquet

There is typically no return policy for fresh flowers due to their perishable nature

but you may be eligible for a refund or replacement if they are damaged, poor quality, or an incorrect order is delivered. To request a refund or replacement, you must contact us within 24 hours, and provide a photo of the arrangement. 

Eligibility for refund or replacement

• Damaged or poor quality: If flowers arrive in poor condition, contact the florist immediately with photos. The florist will assess the situation and may offer a replacement or partial refund.

• Incorrect order: If the delivered arrangement is significantly different from what you ordered, contact the florist within 24 hours for a refund or replacement.

• Non-delivery: If the delivery is missed due to the florist's error, you will receive a full refund or be offered redelivery. 

How to request a refund

• Act quickly: Contact us within 24–48 hours of delivery.

• Provide details: You will need to provide information about your order and send photos of the flowers

• Be prepared to return the original item: In some cases, you may need to have the original flowers available for collection. 

What is typically not refundable

• "Change of mind": You generally cannot get a refund for flowers just because you have changed your mind.

• Incorrect delivery details: If you provide the wrong delivery address, you may not receive a refund and may have to pay extra for redelivery.

• After delivery period: Complaints made outside of the stated timeframe (usually 24–48 hours) are generally not eligible for a refund

🚚 Delivery Information

Standard Delivery Window:

All standard deliveries are made between 12:00 PM and 6:00 PM on the scheduled delivery date. We delivery 7 Days a week!

Morning Delivery Requests:

If you require a specific morning delivery (before 12:00 PM), please contact us directly at hello@traceysflowers.com.au before placing your order. We will do our best to accommodate your request if possible.