There is typically no return policy for fresh flowers due to their perishable nature
but you may be eligible for a refund or replacement if they are damaged, poor quality, or an incorrect order is delivered. To request a refund or replacement, you must contact us within 24 hours, and provide a photo of the arrangement.
Eligibility for refund or replacement
Damaged or poor quality: If flowers arrive in poor condition, contact the florist immediately with photos. The florist will assess the situation and may offer a replacement or partial refund.
Incorrect order: If the delivered arrangement is significantly different from what you ordered, contact the florist within 24 hours for a refund or replacement.
Non-delivery: If the delivery is missed due to the florist's error, you will receive a full refund or be offered redelivery.
How to request a refund
Act quickly: Contact us within 24–48 hours of delivery.
Provide details: You will need to provide information about your order and send photos of the flowers
Be prepared to return the original item: In some cases, you may need to have the original flowers available for collection.
What is typically not refundable
"Change of mind": You generally cannot get a refund for flowers just because you have changed your mind.
Incorrect delivery details: If you provide the wrong delivery address, you may not receive a refund and may have to pay extra for redelivery.
After delivery period: Complaints made outside of the stated timeframe (usually 24–48 hours) are generally not eligible for a refund
